Privacy Policy

This policy covers the Eastvoy site, pilot forms, support email, and call/text workflows used to operate the service.

Eastvoy collects the information needed to run the missed-call recovery and receptionist service, respond to setup requests, and provide support.

We collect the details needed to set up, run, and support the product.

• Business contact details
• Pilot and setup request details
• Call metadata, summaries, and related text messages
• Booking and follow-up information
• Basic site, form, and support usage information

We use information to run Eastvoy and support the businesses using it.

• To respond to pilot requests and support questions
• To configure call rules, text follow-ups, and booking behavior
• To operate, monitor, and improve the service
• To meet legal, tax, compliance, and record-keeping obligations

Eastvoy may process call and text data needed to provide the service.

If call recording or transcription is used, Eastvoy should provide notice where required and only keep recordings as long as needed for service and support.

We may use outside services to run Eastvoy.

That can include hosting, phone, text, calendar, analytics, payment, and other services needed to operate Eastvoy.

We keep information only as long as needed for operations, support, and legal requirements.

We use reasonable safeguards, but no system can promise perfect security.

Questions about privacy

Email support@eastvoy.com or write to:
570 Hood Road Unit 14, #1537
Markham, ON L3R 4G7, Canada